Yes, I am a big fan of INSTAGRAM. Ever since I joined the Instagram bandwagon, I became hooked to it. I think my fondness for it even surpassed my love for Facebook and the other social media networks. Instagramming is now a part of my daily routine and a day without Instagram is considered a bad day for me.
The other day, I experienced Instagram nightmare! I tried hooking up my Instagram account to my newly created About.me page. Unfortunately, I’m pretty bad at remembering my passwords thus the need to reset my Instagram password. I clicked the ‘Forgot Password’ button and used the password reset email. I then received the reset email, went about the normal resetting process and nominated by new Instagram password. That’s where my nightmare began.
With my new password in hand, I then tried logging in to my Instagram account. But the log in ‘FAILED’. I tried logging in over and over again and even tried to reset my password a couple of times but still I can’t log in to my Instagram. I tried logging in using the laptop, my husband’s iPad and the iPhone 4s with the hope that I can retrieve my account. But still, I wasn’t able to log in using any of those gadgets. I did everything that was written in the Instagram Login Troubleshooting Page and I even emailed their support team regarding the issue. A major log in problem indeed! This is the screen shots during my attempt to log in to my Instagram account.
[Instagram Log in page - Entered my User ID and new password - Logging in process - Then it returns to the Log in page]
The same thing happened over and over again every time I tried logging in using the 2 iPads and the laptop. After logging in, Instagram just brings me back to the sign in page. But a different thing happened when I tried using the iPhone. After logging in, 2 messages appeared alternately: first, “SORRY, WE COULDN’T CONNECT TO OUR LOGIN SERVER. PLEASE CONFIRM YOU HAVE AN INTERNET CONNECTION AND TRY AGAIN IN A MOMENT” and second, “RATE LIMIT EXCEEDED”. I know we have a stable internet connection, so for sure a log in problem in relation to the internet connection is impossible. The second message however, is unfamiliar to me. This was the first time I encountered it and I don’t have a single clue what ‘rate limit exceeded’ is. So I did my own research.
“Rate Limit Exceeded” in Instagram means that you are making numerous requests in Instagram which includes posting photos, comments, marking photos as favorite, following other users and connecting your Instagram to third party applications. Too much traffic in your Instagram account may cause this ‘rate limit exceeded’ scenario to happen. More Instagram users are now experiencing this and are having problem logging in to their account. There is no troubleshooting page given by Instagram on how to resolve this issue and no specific answer has been discovered by any other user about this problem.
Here’s a list of TROUBLESHOOTING TIPS that can possibly help you solve the ‘rate limit exceeded’ problem in your own Instagram account:
* Reset your Instagram password using your email or through Facebook.
* Uninstall and Install the Instagram application in your device.
* Turn off your device and wait a few seconds before turning it on.
* Reset your wifi connection.
* Try logging in using a 3G connection instead of wifi.
* Try logging in your Instagram account using another device such as a laptop, personal computer, tablet or phone.
* Upgrade to the latest Instagram version.
* For Apple users, update your iOS to the latest version.
* Uninstall third party applications that are connected to your Instagram account.
* Contact Instagram through their Help Center.
These are some of the tips that I read online while doing my research about ‘Rate Limit Exceeded’. I am not sure if these tips will help you and I’m not that sure if one of these tips helped me retrieved my Instagram account. I did everything in the list but I only retrieved my account after 20 hours. But still, I’m very thankful that I was able to log in again and retrieve my account. Look!
It was a grueling 20 hours of Instagram nightmare for me. And I know a lot of Instagramers are experiencing the same problem too. I just hope that anyone who will encounter the same problem that I experienced, will be able to log in and retrieve their account just like I did. Just hope for the best, don’t lose hope and lots of patience. Even though I hated Instagram for that ‘rate limit exceeded’ problem, I am still a big fan of it. Although I’m wishing that it won’t happen again, ever.
More power to Instagram and I am looking forward to more updates that will make the Instagram experience more fun. Hopefully, the ‘rate limit exceeded’ problem will be resolved or troubleshooting tips will be given to the Instagram users. Keeping my fingers crossed!
til ‘mon prochain blog,